Return Policy

Return window

• 7-day return or exchange period for eligible, unused items from delivery date
• Items must be unused, in original packaging, with accessories, manuals, and tags
• Proof of purchase required

Defective items & warranty

• Report defects within 48 hours of delivery (include photos and order number)
• We'll inspect and offer repair, replacement, or refund per manufacturer warranty

Return process

• Contact support at info@shopudeals.com or +256 786751742 with order number and reason
• Follow return authorization instructions
• Pack item securely in original packaging and include proof of purchase

Return shipping costs

• Customer responsible unless return is due to defect or our error

Refunds

• Processed within 3 business days after inspection
• Refund using original payment method where possible
• Notify customer once refund initiated

Exchanges

• For same product (different model, color, or unit) after inspection
• Invoice or refund difference if replacement product cost differs

Non-returnable items

• Opened earphones, personal-care items, hygiene-sensitive products
• Consumables (e.g., filters, batteries) once opened
• Software, digital products, licensed items once activated
• Clearance, discounted, or non-returnable marked items
• Items damaged due to customer misuse, negligence, or improper installation

Contact:

For questions, contact ShopuDeals:
Mabirizi Complex, Level 1 - Shop 20, Kampala Road, Kampala, Uganda
Phone: +256 786751742
Email: info@shopudeals.com